Sales Assistant – Qatar Duty Free

Qatar Duty Free is inviting ambitious retail professionals to apply for a Sales Assistant job in Doha, Qatar. The role is based within Qatar Duty Free, part of Qatar Airways Group, and focuses on maximizing sales while providing customers with a high standard of service. The successful candidate will help customers identify suitable products, present merchandise effectively and maintain shop displays in line with departmental layouts.

Qatar Duty Free operates retail stores and dining outlets across a large shopping area at Hamad International Airport. The vacancy describes more than 90 boutiques and retail stores, along with over 30 restaurants and cafés across more than 40,000 square metres. The Sales Assistant will contribute to the customer experience and sales performance of the assigned department.

Sales Assistant job in Doha Qatar: role overview

The Sales Assistant is responsible for engaging with customers, understanding their needs and presenting products using their features, advantages and benefits. The role includes maintaining merchandise displays, keeping shelves stocked and supporting other shop sections when they need assistance. Applicants should be confident in customer interaction, polite and approachable, and comfortable working toward strong sales results.

The vacancy lists two qualification routes. Candidates with a high school qualification need at least one year of job-related experience. Candidates with a bachelor’s degree or equivalent may apply without prior job-related experience. Effective written and spoken English is required.

Key responsibilities

• Acknowledge and approach customers, establish their needs and identify appropriate products.
• Present, demonstrate and sell merchandise by explaining product features, advantages and benefits.
• Make continuous efforts to achieve strong sales results for the department.
• Maximize sales opportunities using the department’s selling techniques, including complementary or substitute selling where appropriate.
• Introduce customers to other departments after addressing their initial needs.
• Assist other shop sections when they are under pressure.
• Help ensure the shop is fully merchandised according to the departmental layout.
• Keep shelves stocked or merchandise arranged to support sales opportunities.
• Identify Qatar Duty Free customers’ needs and wants, and provide a helpful service experience.

Qualifications and skills

• High school qualification with a minimum of 1 year of job-related experience; or a bachelor’s degree or equivalent with no prior job-related experience.
• Effective English communication skills, both written and spoken.
• Confident interpersonal skills.
• High level of integrity.
• Polite and business-like conduct while on duty, with consideration for customers.
• Pleasant and approachable manner.

Customer service and retail expectations

This Sales Assistant job in Doha Qatar calls for a customer-focused approach throughout each interaction. Applicants should be prepared to approach customers professionally, listen to their requirements and explain merchandise clearly. The vacancy emphasizes presenting product features, advantages and benefits, then considering complementary products or suitable substitutes where appropriate.

Retail presentation is also part of the position. The shop should be merchandised according to the department layout, with shelves stocked and displays arranged to support customer access and selling opportunities. The Sales Assistant may also support another section when it is under pressure, so flexibility and teamwork are important aspects of the role.

About Qatar Duty Free and Qatar Airways Group

Qatar Duty Free describes its airport retail environment as a large shopping destination with boutiques, retail stores, restaurants and cafés. The position is part of the wider Qatar Airways Group, which brings together businesses serving customers across the aviation and travel sectors. The vacancy presents the role as an opportunity to develop retail skills and contribute to the customer experience within an international airport environment.

How to apply

Submit your CV and complete the online application through the official Qatar Airways application portal. Use reference number 2600005R when identifying the vacancy. The listed closing date is 30 November 2026. The vacancy does not provide salary information.

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